Ongoing Maintenance
You built a website.Now what?
Most organisations spend budget on building a website and treat maintenance as optional. But digital infrastructure decays silently, security vulnerabilities accumulate unnoticed, content goes stale without anyone seeing, systems fail slowly with no one watching. You don't need just a website. You need a digital foundation that keeps working.
The reality
Do any of these sound familiar?
WordPress hasn't been updated in months, a known target
WordPress core, plugins, and themes receive regular security updates. Every unupdated version is a known vulnerability, and attackers have automated tools scanning millions of sites daily. NGO and church donation forms are common targets for carding attacks: attackers use your form to test stolen credit cards, and when your payment processor detects it, they may shut down your account.
No backup, a hack means permanent loss
A hack, an accidental deletion, a hosting server failure, any of these can make your website disappear in minutes. Without backups, disappearance is permanent. Years of event records, service case studies, donation pages, congregation data, all gone. Some organisations spend months rebuilding. Some give up on having a website at all.
Content is outdated, visitors think you've closed
Your website was accurate when it launched. Six months later, service times changed but the website didn't. A year later, three new staff members joined but aren't on the staff page. Two years later, the homepage banner is still promoting an event that ended. Visitors arrive and see an organisation that appears to have stopped operating.
No data, every decision is a guess
You don't know how many people visit your website each month. You don't know which page has the highest exit rate. You don't know whether most visitors arrive from search or from Facebook. Without this data, every decision about redesigns, content, and advertising is a guess.
Staff transitions leave digital knowledge gaps
The staff member responsible for the website has left. She took with her all the institutional knowledge: the WordPress admin password, how to upload images, the steps to add an event page. The new staff member doesn't know where to start. The website enters a 'nobody dares touch it' state.
The solution
How Re:focus fixes this
Monthly security updates and plugin management
We perform monthly security updates for WordPress core, all plugins, and themes, with functional testing after each update to confirm nothing broke. We run continuous malware scanning and firewall monitoring. You don't need to remember anything or worry about an update breaking your site, we're watching, and if something goes wrong, we fix it.
Daily automated backups with 30-day version retention
Daily automated backups, cloud-stored, with 30-day version retention. If anything goes wrong, hack, accidental deletion, hosting failure, we can restore your site to its last clean state within hours. Backups are stored off-site to prevent a hosting failure from taking down both the site and the backup simultaneously.
Quarterly content audit
Every quarter we run our seven-point content audit: service times, staff information, recency of news content, CTA functionality, form submission testing, notification routing verification, and footer updates. Content updates beyond this scope are handled through our emergency response service (48hr turnaround).
Quarterly Analytics report and SEO health check
A clear quarterly report: visitor trends, top pages, traffic sources, exit pages, keyword rankings, Core Web Vitals status. Not a technical document, actionable information you can make decisions with.
Digital governance and staff transition management
We maintain your organisation's Digital Asset Register and execute the digital handover protocol with every staff transition: relevant password updates, access permission reassignment, and departing account closure. The health of your digital infrastructure no longer depends on any one person remaining in post.
Deliverables
What you receive
Monthly security update report
All updates listed, functional testing results
Daily backup confirmation
Automated backup with timestamp notification
Quarterly content audit report
Seven-point checklist execution results
Quarterly Analytics report
Visitors, traffic, SEO, Core Web Vitals
Annual Digital Asset Register update
All accounts, renewal dates, responsible persons
Staff transition digital handover execution
Standard account handover procedure
Emergency response service
48hr turnaround for urgent content updates
Ready to re:focus?
Find out how exposed your site is right now